Support

Support for Say You're Real

Last updated: July 9, 2026. Use this page for beta support, safety reports, privacy requests, reviewer support, SMS verification help, and account deletion requests for SYR.

Use in-app request controls where available, or contact support@sayyourereal.com for support, safety, privacy, reviewer, and deletion requests.

App support

Use the in-app Support request where available, or email support@sayyourereal.com for account, access, or app issues.

Safety reports

Use in-app report controls for specific profiles or content, use the in-app safety request where available, or email support@sayyourereal.com.

Deletion requests

Use the in-app deletion request action to start manual support review, or email support using the account deletion subject line below.

Expected Subject Lines

SYR Account Deletion Request for account deletion requests.
SYR Safety Report for abuse, objectionable content, privacy, impersonation, or urgent safety concerns.
SYR Privacy Request for privacy questions or data handling requests.
SYR SMS Verification Help for phone verification code issues.
SYR Reviewer Support for App Store/TestFlight reviewer access issues.

What To Include

Your account email or username, if the request is account-specific.
A short description of the issue.
For safety reports, include usernames, screenshots, photo/comment/message context, report IDs if available, and dates if available.
For privacy or deletion requests, include enough information to verify account ownership.

Safety Reports

Use the in-app report controls where available for specific profiles, photos, comments, replies, or messages. You can also use the in-app safety request where available, or email support@sayyourereal.com with the subject line "SYR Safety Report". Safety reports may cover harassment, bullying, impersonation, spam, privacy concerns, non-consensual content, inappropriate content, or other objectionable content.

Reports may be reviewed manually during beta. We do not promise immediate removal, immediate account action, or a specific enforcement result. Severe safety concerns may be escalated for faster review.

SMS Verification Help

If you need help with an SMS verification code, phone verification, or contact discovery, use the in-app support or privacy request controls where available, or email support@sayyourereal.com. Verification messages are sent only after a signed-in user voluntarily enters their own number and taps Send code in the SYR app. The messages are user-requested, transactional, one-time verification messages. SYR does not send marketing or promotional text messages and does not send recurring SMS messages through this program. Message frequency varies based on your verification requests. Message and data rates may apply. Reply STOP to opt out or HELP for help. Phone verification is optional, and contact discovery is separately controlled where available in the app.

See the public SMS verification consent flow, Privacy Policy, and Terms for program details.

Account Deletion Requests

Users can initiate account deletion from inside the app and/or via support request.

To request deletion of your SYR account and associated data, use the in-app account deletion request action to start a manual support review. You can also email support@sayyourereal.com with the subject line "SYR Account Deletion Request".

Please include the account email or username tied to your SYR account and a clear statement that you want account deletion. Support may need to verify account ownership before deleting, disabling, or anonymizing account data.

Some records may be retained where required or permitted for safety, security, legal, fraud-prevention, dispute, support-history, operational, or moderation-evidence reasons, as described in the Privacy Policy.

Privacy Requests

For questions about the Privacy Policy, data handling, or privacy-related requests, use the in-app Privacy request where available, or email support@sayyourereal.com. Include the account email or username if the request relates to a specific SYR account.

Reviewer Support

For TestFlight or App Store review access issues, email support@sayyourereal.com with the subject line "SYR Reviewer Support". Do not include reviewer passwords in public tickets or committed files.

Response Targets During Beta

During beta, we aim to review support, safety, privacy, reviewer, and account deletion requests as soon as practical. Response times may vary while the product and support workflow are being tested.